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Organisational structure

This page provides an overview of our divisions and structure.

Commercial Passenger Vehicles Victoria (CPVV) Organisational Chart PDF, 43.8 KB


Operations draws together the key regulatory functions of CPVV - accreditation and licensing, compliance and enforcement and investigations – with the administration of the Multi Purpose Taxi Program providing subsidised travel for people with disabilities.

Strategy and Innovation

Strategy and Innovation has a whole-of-business focus, providing research, strategic and operational policy, and data analysis to support evidence-based decision-making. This division has the lead role in the implementation of legislative changes across the commercial passenger vehicle industry.

Marketing, Communications and Stakeholder Engagement

This division builds and strengthens relationships with the industry, media, members of the public and within CPVV. It communicates information on regulation, government initiatives and other related issues through marketing and advertising campaigns. The division includes our Call Centre, ministerial services, event management, design and print for marketing collateral and online communications.

Legal and Regulatory Services

Legal and Regulatory Services provides CPVV with support for disciplinary processes, review of regulatory decisions, litigation and prosecutions, and a range of other areas necessary for us to function to the standards required of a Victorian Government statutory authority with a board of commissioners.

Corporate Services

Corporate Services provides support in financial management, risk and business continuity management, corporate and business planning, procurement and contracts, IT services and records management.

Human Resources

Human Resources supports both organisation and individual employee development and capability. Partnering with organisation leaders, the division builds cohesive team performance, delivers a robust performance management environment and encourages workplace diversity and flexibility.