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Service Victoria QR Code Requirement - Record Keeping


Record keeping continues to be an important tool for helping Victoria to stay safe and stay open. The Service Victoria QR code is connected to the Victoria Government’s contact tracing system and allows for the efficient and effective response to outbreaks.

Commercial passenger vehicles are required to have available the Service Victoria QR code for drivers and passengers to check-in.

  • A specific Service Victoria QR code has been developed for use in commercial passenger vehicles. This allows the registration of a vehicle instead of a venue. Register for the Service Victoria QR code specifically for commercial passenger vehicles here.

Drivers and passengers should check-in using the Service Victoria QR code.

Vehicle owners are responsible for ensuring the Service Victoria QR code is available in their vehicle. All CPVs providing a service and on the Commercial Passenger Vehicles Victoria Public Register must have a Service Victoria QR code in the vehicle.

Drivers should encourage passengers to check-in where practicable but are not responsible for ensuring they do.

For more information about the Service Victoria QR code such as: what information it collects; how to register; and use of the system if a COVID-19 case is identified please see the Victorian Government Coronavirus website here.

What other records must vehicle owners keep?

If you are:

  • an owner driver, including if you lease the vehicle
  • a vehicle owner who engages drivers to provide commercial passenger vehicle services using your vehicle/s
  • a booking service provider that owns vehicles used to provide commercial passenger vehicle services

you must keep records to demonstrate compliance with the Directions (and above Service Victoria QR code requirements)

For example, if you engage drivers to provide commercial passenger vehicle services using your vehicle/s, you must keep records of driver payments (these may be used to cross-check shift information). Examples used to demonstrate you are meeting the requirement includes, but is not limited to:

  • copies of cleaning records and booked commercial passenger vehicle service trip data if your booking service provider maintains these
  • trip data about any unbooked services your vehicle provides.

Where should vehicle owners display the Service Victoria QR code?

The Service Victoria QR code needs to be displayed inside the vehicle in an area that is accessible and visible to passengers, for example, on the back of the front seats. The Service Victoria QR code will be usable for longer and will be easier to clean if it is laminated. Vehicle owners are responsible for printing out and laminating their own Service Victoria QR codes.

Helping passengers check-in by offering them a paper information sheet about using QR codes is an infection risk. These sheets must be laminated or placed in a plastic sleeve, so they can be cleaned regularly.

To remind passengers to check-in and wear a face mask, CPVV recommends printing the below and fixing it near the Service Victoria QR code in your vehicle.

Drivers can assist passengers to check-in by turning on internal lighting and remaining stationary until they have scanned the Service Victoria QR code.  Scanning the QR code in the dark or in a moving vehicle can be difficult.

Is the data collected by the Service Victoria QR code secure?

Yes. The data collected through the Service Victoria QR code is secure and can only be accessed by the Victorian Department of Health for contact training purposes. The data is stored by Service Victoria for 28 days.

What if a passenger or driver cannot check-in to the Service Victoria QR code?

If a passenger is not able to check-in with the Service Victoria QR code (do not have a smartphone):

  • If travelling with a friend or family member who does have a smartphone, that they check them in using the Service Victoria QR code.
  • If the passenger books the trip in advance, the booking service provider can keep a record of the trip.

This information can be provided to the Department of Health if required for contact tracing purposes.

If a driver is not able to check-in with the Service Victoria QR code (do not have a smartphone) CPVV recommends that the following is recorded: time, date and vehicle driven by the driver when providing a CPV service.

This can be recorded by:

  • the vehicle owner (if the driver is not a vehicle owner);
  • the driver (if the driver is the vehicle owner); and/or
  • the booking service provider (if the driver works for a booking service provider).

This information can be provided to the Department of Health if required for contact tracing purposes.