Home > Passengers > Information for passengers

Information for passengers

Information on this page

Drivers must be accredited and vehicles registered

Commercial passenger vehicle drivers must hold a current driver accreditation from Commercial Passenger Vehicles Victoria and a full Victorian driver licence.

Drivers of unbooked vehicles (taxis) all display a Commercial Passenger Vehicles Victoria issued driver identity card which shows the driver's accreditation number, and photograph of the driver.

Drivers of booked vehicles (hire cars, rideshare, wedding cars) are not required to display identification in the vehicle when their photo and accreditation details have been provided to the passenger at the time of booking.

Passengers can check drivers are accredited and vehicles are registered to provide a commercial passenger vehicle service by using our Public Register.

Their choice of a preferred route

A passenger can specify the route to be taken to reach the stated destination, including whether they wish to use toll roads. If a route is not specified, the driver is required to take the most direct and practicable route available.

If the trip is unbooked (i.e. hailed from a rank), drivers must give passengers the choice of using or not using a toll road if one is available for that trip.

Assistance animals

Assistance animals, such as guide dogs must be accepted by the driver for carriage within the commercial passenger vehicle.

You can find more information about your rights when travelling with an assistance animal here:

Taking a commercial passenger vehicle with your assistance animal

Fare payment

When hiring a commercial passenger vehicle, a passenger has entered into a legal agreement to pay either the fixed fare agreed to before the journey began, or the metered fare and any tolls incurred in providing the services. The basis and cost of any tolls incurred that are not recorded on the meter must be prominently displayed within the vehicle. Passengers should also request an itemised receipt.

A receipt or tax invoice

On request, the driver must provide an itemised receipt that is legible and contains the following details:

  • signature of the driver, if not an electronic receipt
  • name of the Booking Service Provider, where applicable
  • registration number of the commercial passenger vehicle.
  • driver accreditation number
  • all items which make up the total fare and any additional rates and charges
  • total amount paid
  • payment date.

More information