Cleaning laws for the CPV industry

What are the cleaning laws for the CPV industry?

Cleaning laws for the commercial passenger vehicle (CPV) industry came into effect 18 November 2020.  Due to the ongoing risk of COVID-19 in Victoria, the cleaning laws have been extended for 12 months until 1 October 2022.

CPV drivers must clean high-touch surfaces with approved products throughout a shift. They must also keep a record of every time the vehicle is cleaned.

Booking Service Providers (BSPs) and vehicle owners who take bookings, or only take unbooked services must:

  • give drivers a way to record and submit cleaning records
  • keep cleaning records for 12 months.
  • take reasonable steps to support drivers with their responsibilities.

An approved hand sanitiser must also be available to passengers for every CPV trip that starts in Victoria.

Read the CPV industry guidelines for an overview of the laws: CPV industry guidelines PDF, 13.8 MB

Read The Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 for full details.

Why are the cleaning laws important for the CPV industry?

The CPV cleaning laws are required to reduce the spread and transmission of COVID-19 in the  CPV industry and ensure the continuation of safe CPV services. They require proper cleaning and disinfecting of CPV surfaces and provision of hand sanitiser to passengers.

Who do the cleaning laws apply to?

The CPV industry cleaning laws apply to:

  • CPV drivers
  • booking service providers
  • vehicle owners who take their own bookings, or only provide unbooked services.

If you are a vehicle owner who works exclusively with BSPs, make sure your BSP gives you and your driver/s instruction and systems to support you.

What is a cleaning record?

Drivers must record this information whenever they clean the vehicle:

  • the vehicle registration number
  • confirmation you cleaned the vehicle before your first trip
  • the date and time of whenever you clean the CPV – in line with the advice on this page
  • the date and time of each CPV trip you provide.

Cleaning records must be collected and stored by a BSP or vehicle owner for at least 12 months. For example, keep cleaning records for October 2021 until October 2022.

BSPs and vehicle owners who take bookings, or only take unbooked services, must give drivers a way to record and submit this information.

We have created a cleaning record template to help you: Cleaning record template

Who should drivers provide their cleaning records to if they work for multiple BSPs and/or vehicle owners?

BSPs and vehicle owners who take bookings are only required to collect and keep cleaning records for trips that they allocate. You don't need to provide a BSP or vehicle owner with cleaning records for trips that are associated with another BSP or trips that you have taken a booking for yourself. Personal information of passengers should never be included with your cleaning records.

If you work for multiple BSPs or vehicle owners, you may wish to keep separate cleaning records for each. This may make it easier when your booking service provider or vehicle owner requests cleaning records for the trips associated with them.

The BSPs you are associated with must give you a way to record and submit cleaning records. You must follow your BSPs instructions and ensure your cleaning records are complete and accurate.

If you are a vehicle owner and take bookings yourself, or only provide unbooked services, you need to keep these records, see here.

When must drivers clean?

CPV drivers must clean with an approved disinfectant surfaces of the vehicle which are likely to have been touched, in the following circumstances:

WhenWhich surfaces

At the start of a shift
(before providing the first CPV trip on any day)

High-touch surfaces that a driver or passenger is likely to have touched.                                
Between trips
(after providing a CPV trip and before providing another CPV trip)
High-touch surfaces that the passenger is likely to have touched.
Between drivers
(if a CPV is used by more than one driver, before providing the vehicle for use by the next driver)

High-touch surfaces that the driver is likely to have touched.

After private use
(if the vehicle is used for private purposes, before providing another CPV trip)
High-touch surfaces that a driver or passenger is likely to have touched.

What are high-touch surfaces?

A driver must clean throughout their shift. They must keep a record of every time they clean.

Passenger high-touch surfaces

All areas and items passengers are likely to touch must be cleaned, including:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle;
  • heat and air conditioner controls
  • seats
  • seat belts, including seat belt clips
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

Driver high-touch surfaces

All areas and items drivers are likely to touch must be cleaned, including:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • the gear stick
  • the glove box
  • the handbrake
  • heat and air conditioner controls
  • navigation and radio controls
  • the radio mouthpiece
  • the rear view mirror
  • seats
  • seat belts, including seat belt clips
  • the steering wheel, including any buttons on the steering wheel
  • the transmission control
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

See our quick guide to cleaning PDF, 840.4 KB .

What are approved cleaning products?

The cleaning laws say that you must use an approved disinfectant.  To be sure, check the product you’re using is included on the Australian Register of Therapeutic Goods list here. Check the label on the cleaning product to make sure it is suitable.

Cleaning products should be used in line with the directions provided by the manufacturer.

Hand sanitiser should only be used on the hands and not to clean CPV surfaces.

BSPs and vehicle owners who take bookings, or only take unbooked services, should take reasonable steps to supply drivers with approved cleaning products, where possible.

See our quick guide to cleaning PDF, 840.4 KB.

What is an approved hand sanitiser?

Hand sanitiser must be available to all passengers for all trips that start in Victoria.

It must have alcohol content of 60% or higher. You may provide a pump or spray bottle – as long as it meets this standard.

We suggest drivers offer it to passengers at the start of the trip or put it somewhere that be easily reached by the passengers.

Check the label on the hand sanitiser you use to make sure it is suitable. Hand sanitiser should only be used on hands and not to clean CPV surfaces.

What are reasonable steps?

BSPs and vehicle owners who take bookings, or only take unbooked services, must help drivers comply with their cleaning responsibilities.

Examples of reasonable steps include (but are not limited to):

  • providing drivers with a system or process to record and submit cleaning information
  • providing drivers with hand sanitisers and cleaning products, where possible
  • providing training and resources to drivers on cleaning requirements and methods
  • providing drivers with personal protective equipment (PPE), where possible
  • auditing a driver’s cleaning activities and records.

You must decide and document the reasonable steps you choose and use for your business.

What information or instruction must BSPs and vehicle owners provide their drivers?

BSPs and vehicle owners who take bookings, or only take unbooked services, must provide information or instruction to drivers on:

  • their cleaning responsibilities;
  • how to source and use approved cleaning products safely; and
  • how to record and submit cleaning information.

Cleaning instruction must cover these topics:

  • wearing gloves and masks when undertaking cleaning of CPVs
  • approved disinfectants and approved hand sanitisers
  • how to safely dispose of used cleaning products, gloves and masks
  • how to clean CPVs in line with cleaning laws.

Where possible, BSPs and vehicle owners may provide the following to drivers:

  • approved hand sanitiser;
  • approved cleaning products and equipment; and
  • cleaning safety equipment – for example, gloves, masks or eye protection

What other information and resources are available?

These documents summarise CPV industry cleaning laws:

You may use this template for your cleaning record: Cleaning record template

We have also created FAQ content:

Read the Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 for full laws and legal language.