Vehicle cleaning laws for the CPV industry

New laws that reflect our current cleaning advice are in effect from 18 November 2020.

What are cleaning laws for the CPV industry?

Cleaning regulations for the commercial passenger vehicle (CPV) industry are in effect from 18 November 2020. These laws reflect our previous coronavirus (COVID-19) advice to industry.

CPV drivers must clean high-touch surfaces with approved products throughout a shift. They must also keep a record of every time the vehicle is cleaned.

BSPs and vehicle owners who take bookings, or only take unbooked services must:

  • give drivers a way to record and submit cleaning records
  • keep cleaning records for 12 months.
  • take reasonable steps to support drivers with their responsibilities.

An approved hand sanitiser must also be available to passengers for every CPV trip that starts in Victoria.

Read the CPV industry guidelines for an overview of the laws: CPV industry guidelines PDF, 13.8 MB

Read The Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 for full details.

Why are CPV industry cleaning laws important?

We know that the CPV industry has done a lot to provide safe services during the pandemic. Your efforts are still needed to prevent the spread of COVID-19 as Victoria opens up.

Experts believe viruses like COVID-19 spread through close contact with an infected person. This is mostly through face-to-face contact or between members of the same household.

People may also get the virus from surfaces that have been exposed to a person with the infection. It is then transferred by hand-to-face contact.

Correct cleaning and disinfection practices reduce the risk of people getting the virus from surfaces in CPVs.

Who do cleaning laws apply to?

The CPV industry cleaning regulations apply to:

  • CPV drivers
  • booking service providers
  • vehicle owners who take their own bookings, or only provide unbooked services.

If you are a vehicle owner who works exclusively with BSPs make sure your BSP gives you and your driver/s instruction and systems to support you.

What is a cleaning record?

Drivers must record this information whenever they clean the vehicle:

  • the vehicle registration number
  • confirmation you cleaned the vehicle before your first trip
  • the date and time of whenever you clean the CPV - in line with the advice on this page
  • the date and time of each CPV trip you provide.

Cleaning records must be collected and stored by a BSP or vehicle owner for at least 12 months. For example, keep cleaning records for November 2020 until November 2021.

BSPs and vehicle owners who take bookings, or only take unbooked services must give drivers a way to record and submit this information.

We have created a cleaning record template to help you: Cleaning record template DOCX, 101.4 KB

When must high-touch surfaces be cleaned?

Drivers must clean all surfaces passengers are likely to touch before every trip.

Surfaces a driver is likely to touch must be cleaned:

  • if more than one driver uses the CPV – before a driver passes the vehicle to the next driver, or
  • if you are the only driver of the vehicle – at least once per day.

All high-touch surfaces must be cleaned:

  • at the beginning of a driver’s shift, and
  • if the CPV is used for private purposes in between trips – before a driver’s next trip.

Booking service providers (BSPs) or vehicle owners who take bookings, or only take unbooked services must take reasonable steps to make sure this happens.

What are high-touch surfaces?

A driver must clean throughout their shift. They must keep a record of every time they clean.

Passenger high-touch surfaces

All areas and items passengers are likely to touch must be cleaned, including:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle;
  • heat and air conditioner controls
  • seats
  • seat belts, including seat belt clips
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

Driver high-touch surfaces

All areas and items drivers are likely to touch must be cleaned, including:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • the gear stick
  • the glove box
  • the handbrake
  • heat and air conditioner controls
  • navigation and radio controls
  • the radio mouthpiece
  • the rear view mirror
  • seats
  • seat belts, including seat belt clips
  • the steering wheel, including any buttons on the steering wheel
  • the transmission control
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

See our quick guide to cleaning PDF, 840.4 KB .

What are approved cleaning products?

The Cleaning Regulations say that you must use an approved disinfectant. Use products with ‘anti-viral’ or ‘anti-bacterial’ on the label.

How to select cleaning products:

  • use products with bleach, alcohol or hydrogen peroxide, if possible
  • if the above products are not available, choose any anti-viral or anti-bacterial product
  • you may select disinfectant wipes or cleaning solution in a bottle
  • follow the directions on the product packaging
  • vehicle and equipment manuals can help you choose products that reduce risk of damage – for example, touch screen device manuals.

Apply the product to high-touch surfaces, then leave it for the correct time before you wipe it off:

  • alcohol solutions should be at a concentration of 70% and should stay on the surface for at least 30 seconds
  • bleach solutions should stay on surfaces that will not be damaged by bleach for at least 10 minutes
  • hydrogen peroxide can be at a concentration between 0.5% to 3% and should be left on surfaces for at least a minute
  • other anti-viral or anti-bacterial products should stay on the surface for at least a few minutes.

If you are not using cleaning wipes, use a cloth to apply and remove disinfectant. Make sure you wash cleaning cloths regularly and use a fresh one each day.

BSPs and vehicle owners who take bookings, or only take unbooked services should take reasonable steps to supply drivers with approved cleaning products, where possible.

See our quick guide to cleaning PDF, 840.4 KB.

How can drivers use cleaning products safely?

BSPs and vehicle owners who take bookings, or only take unbooked services must provide instruction to drivers on:

  • driver cleaning responsibilities
  • how to source and use approved cleaning products safely.

Some chemical safety tips to keep in mind:

  • Use products according to instructions on the label or Safety Data Sheet (SDS). This will explain:
    • how to use and dispose of the product safely
    • hazards associated with the product's use
    • correct personal protective equipment (PPE) to wear.
  • Avoid eye and skin contact with any chemicals.
  • Do not mix cleaning products with other chemicals.
  • Be careful when decanting chemicals. Ensure bottles are labelled in accordance with regulations.
  • Follow the manufacturer's instructions on cleaning equipment surfaces to avoid damage. For example, leather seats, or touch screens in vehicles.

What is an approved hand sanitiser?

Hand sanitiser must be available to all passengers for all trips that start in Victoria.

It must have alcohol content of 60% or higher. You may provide any pump bottle, spray bottle or hand wipe – as long as it meets this standard.

We suggest drivers offer it to passengers at the start of the trip – or put it somewhere they can reach it.

Check the label on the hand sanitiser you use to make sure it is suitable.

What are reasonable steps?

BSPs and vehicle owners who take bookings, or only take unbooked services must help drivers comply with their cleaning responsibilities.

Examples of reasonable steps include (but are not limited to):

  • providing drivers with a system or process to record and submit cleaning information
  • providing drivers with hand sanitisers and cleaning products, where possible
  • providing training and resources to drivers on cleaning requirements and methods
  • providing drivers with personal protective equipment (PPE), where possible
  • auditing a driver’s cleaning activities and records.

You must decide and document the reasonable steps you choose and use for your business.

What training and cleaning equipment is available for drivers?

BSPs and vehicle owners who take bookings, or only take unbooked services must provide information or instruction to drivers on:

  • their cleaning responsibilities
  • how to source and use approved cleaning products safely
  • how to record and submit cleaning information using your system/s.

Cleaning instruction must cover these topics:

  • wearing gloves and masks when undertaking cleaning of CPVs
  • approved disinfectants and approved hand sanitisers
  • how to safely dispose of used cleaning products, gloves and masks
  • how to clean CPVs in line with cleaning laws.

Where possible, they may provide the following to drivers:

  • approved hand sanitiser
  • approved cleaning products and equipment
  • cleaning safety equipment – for example, gloves, masks or eye protection.

How can drivers reduce the risk of getting the virus?

Clean your hands with an alcohol-based hand rub or wash them with soap and water often. Avoid touching your eyes, mouth or nose.

Wear a fitted face mask and other personal protective equipment provided by your BSP or vehicle owner.

For visibly soiled single-use facemasks and cleaning wipes, we suggest placing these in a zip lock bag straight after use. Then, dispose of the bag as soon as possible.

For the latest information on COVID-19 visit this Department of Health and Human Services (DHHS) page. It includes information about symptoms, where to get tested and how to reduce your risk of COVID-19.

Does coronavirus (COVID-19) survive on surfaces?

People may also get the virus from surfaces that have been exposed to a person with the infection. It is then transferred by hand-to-face contact.

The length of time the COVID-19 can survive on surfaces changes based different factors – for example:

  • what the surface is made of
  • the amount of contaminated body fluid (e.g. respiratory droplets) or soiling present
  • environmental temperature and humidity
  • how the surface is cleaned.

The COVID-19 virus may stay on surfaces for:

  • aerosol - less than three hours
  • copper - less than four hours
  • cardboard - less than 24 hours
  • stainless steel - less than 72 hours
  • plastic - less than 72 hours.

Studies that test virus’ ability to survive on surfaces happen in lab perfect conditions. So, the factors mentioned above impact these estimates.

Correct cleaning and disinfection practices reduce the risk of people getting the virus from surfaces in CPVs.

What other information and resources are available?

These documents summarise CPV industry cleaning laws:

You may use this template for your cleaning record: Cleaning record template %asset_summary 475384%

We have also created FAQ content:

Read the Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 for full laws and legal language.