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Booking service provider FAQs

  • New Workplace Directions place additional obligations on the CPV industry from 22 November. We'll update our FAQs when we have more details.
  • A permit system is now in place for crossing the border with South Australia. Find more information on the DHHS website.
  • New laws that reflect our current cleaning advice are in effect from 18 November 2020. This page has information on how to comply.

Do I need to keep cleaning records for all drivers that I allocate bookings to?

Yes. In line with cleaning regulations effective 18 November 2020, you must keep a record of the cleaning activities for a CPV that you allocate bookings to. The cleaning records must be kept for 12 months.

For example, cleaning records created in March 2020 need to be kept until March 2021.

What information do I need to keep in a cleaning record?

For each vehicle, cleaning records must include the following information:

  • The registration number of the CPV.
  • A record that the vehicle has been cleaned every day before the driver’s first CPV trip.
  • The date and time the vehicle was cleaned, including:
    • the date and time the driver cleaned all driver high touch surfaces and passenger high touch surfaces at the beginning of a shift.
    • the date and time a driver cleaned all passenger high touch surfaces between each CPV trip
    • the date and time a driver cleaned all driver high touch surfaces between drivers (if the vehicle is used by multiple drivers)
    • the date and time the driver cleaned all high touch surfaces likely to be touched during private use by both the passenger and the driver before providing a CPV trip
  • the date and time the driver cleaned all driver high touch surfaces once per day (if the vehicle is used by one driver only)
  • The date and time of each CPV trip is provided.

For example, driver A has a booking at 8.30 am and another trip at 12 pm, with the last trip at 5pm. The vehicle will need to be cleaned before and after the 8.30 trip, after the 12 pm trip and at the conclusion of the 5pm trip. This means the vehicle is cleaned four times in one day.

Is there a specific format that a BSP must use when keeping cleaning records? (updated 17/11/20)

No. A BSP can choose the record keeping method that best suits their business. BSPs can also choose to use the cleaning record template developed by CPVV.

What requirement do BSPs have to make sure the drivers they allocate bookings to are meeting cleaning requirements? (updated 17/11/20)

In line with cleaning regulations effective 18 November 2020, BSPs must take reasonable steps to make sure that drivers they allocate bookings to comply with the cleaning regulations. See our our BSP and vehicle owner cleaning regulations fact sheet PDF, 757.3 KB

BSPs must support drivers when driving a CPV to:

  • make hand sanitisers available to passengers
  • clean a CPV before providing a CPV trip
  • clean passenger high touch surfaces between CPV trips
  • clean driver high touch surfaces between drivers
  • clean driver high touch surfaces at the end of a shift.

Reasonable steps include (but are not limited to):

  • Providing drivers with hand sanitisers and cleaning products where possible
  • Auditing a driver’s cleaning activities and records
  • Providing training and resources to drivers on cleaning requirements and methods
  • Providing training and education on the new cleaning regulations which take effect from 18 November 2020.

Specifically BSPs must provide information or instruction to drivers about:

  • wearing gloves and face masks when cleaning a CPV
  • the type of disinfectants and hand sanitisers to use
  • safely disposing of used cleaning products, gloves and masks
  • how to clean a CPV efficiently and effectively.

Will I have to limit the number of vehicles I provide bookings to?

No, there are no service restrictions on the commercial passenger vehicle industry. Travel restrictions may reduce the demand for commercial passenger vehicle services.

Do I need a COVIDSafe Plan and where do I find assistance to create one?

Yes. All booking services providers must have a COVIDSafe Plan. You do not need an individual plan for every vehicle in your fleet. Any drivers affiliated with your business must comply with your COVIDSafe Plan.

You can find more information at Business Victoria.