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Coronavirus (COVID-19)

All scheduled appointments at the CPVV Quality Assurance Centre at Tullamarine have been cancelled until further notice, for the safety of drivers, staff and the wider community. Critical compliance activity will continue. For more information, find the best way to contact us here.

As coronavirus continues to spread around the world, we know many members of the commercial passenger industry – and those who use their services – will have concerns about how to protect themselves and others.

Information on this page

CPVV’s social media – follow us for the latest updates

  • Follow us on Facebook or Twitter to get the latest updates on the commercial passenger vehicle industry, including coronavirus-specific information.

Frequently asked questions

Personal protective equipment (PPE), hygiene and cleaning product orders - registered booking service providers

CPVV is supporting booking service providers (BSPs) to request personal protective equipment (PPE), hygiene and cleaning products through the COVID-19 Cross Industry Taskforce.

The Taskforce has established a supply chain to help public transport service providers secure selected products. The quantity and types of products available will vary.

The Taskforce will assess each request and distribute products based on supply and demand. BSPs will be invoiced for all products supplied on a cost recovery basis.

Registered BSPs can request products online here.

Guidelines for transporting high risk and COVID-19 positive passengers in commercial passenger vehicles

These guidelines outline the minimum requirements for PPE, cleaning and the disposal of waste for a commercial passenger vehicle (CPV) that is being used to transport high risk and COVID-19 positive passenger(s). These guidelines should be used in conjunction with other operational controls to ensure the health and safety of the driver, passenger and community.

Industry update meetings

CPVV is holding regular briefings for booking service providers on the COVID-19 situation. Minutes are available here.

The latest government advice on coronavirus

  • The Department of Health and Human Services - Coronavirus disease (COVID-19) page is the best place to start for the latest government advice on coronavirus
  • The Australian Government has useful updates here
  • Safe Work Australia has resources for workplaces in the taxi and ride share services industries on COVID-19, work health and safety in general and workers’ compensation
  • COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry can be found on the Department of Health and Human Services website
  • The Smart Traveller website has a simple tool to check the risk level in individual countries.
  • The Australian Government Coronavirus app provides up to date official information and advice. The app is available for iOS and Android.

Videos, posters and other resources

Business advice

The following websites have useful information for business owners affected by coronavirus (COVID-19):

Australian Government

Victorian Government