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Contact us

This page provides contact details for Commercial Passenger Vehicles Victoria (CPVV).

Telephone (Customer Care Centre)

Find the best way to contact us during the coronavirus (COVID-19) pandemic

1800 638 802 (toll-free for fixed landlines only)

+61 3 8683 0768 (international callers)

Hours: 8.30 am to 4.30 pm, Monday to Friday

The Customer Service Centre on Lower Ground, 1 Spring Street, Melbourne closed permanently on 1 November 2019. Read more


First call the National Relay Service on 1800 555 677, then ask to be connected to CPVV on 1800 638 802

Speak and listen

1800 555 727


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Media enquiries

Media enquiries


GPO Box 1716
Melbourne VIC 3001

Email address

Email us (please use the online form for feedback or complaints)

Street address

1 Spring Street
Melbourne VIC 3000

Quality Assurance Centre

19 March 2020 - The CPVV Quality Assurance Centre at Tullamarine is currently offering a restricted service. All scheduled appointments are cancelled until further notice. For more information call the Customer Care Team on 1800 638 802.

10 Mareno Road
Tullamarine VIC 3043

Hours: 8.30 am to 4.00 pm, Monday to Friday

Note: The Quality Assurance Centre does not provide or undertake vehicle repair or maintenance services.

Multi Purpose Taxi Program (MPTP)

MPTP email
Telephone: 1800 638 802
Fax: 03 8683 0777
Postal address: GPO Box 1716 Melbourne VIC  3001


CPVV Privacy Policy  PDF, 308.7 KB
CPVV Privacy Policy DOCX, 46.8 KB

Feedback and complaints

Online feedback form